Shipping policy

Processing Time: Standard in-stock orders are processed within 3–5 business days.

Free Shipping: Available on orders of $100 or more.

Tracking Details: Tracking links are emailed automatically upon carrier dispatch.

Carrier Networks: Shipments are handled via regional networks natively supported by Shopify Shipping based on your location, but primarily through our US based partners:

  • United States: USPS, UPS, FedEx, DHL eCommerce, and DHL Express
  • Canada: Canada Post, Purolator, UPS, and DHL Express Canada
  • United Kingdom: Evri, DPD, Royal Mail, Yodel, and DHL Express Europe
  • Australia: Australia Post and Sendle

Address Changes: System processing is automated; address modifications must be requested immediately after checkout

Subscription Orders

Fulfillment Cycles: Deliveries repeat automatically based on your selected duration and frequency.

Billing Parameters: Securely stored payment methods are charged per cycle unless prepaid.

Auto-Renewal Terms: Plans auto-renew at term end unless canceled prior to the next billing date.

Cancellation Rules: Subscriptions can be modified or canceled at any time.

Management Process: Use the management link provided in your original order confirmation email.

Pre-Orders

Inventory Status: Pre-orders apply to out-of-stock, upcoming, or specialized items.

Mixed-Cart Shipping: Orders with mixed in stock and pre-order items ship together when the final pre-order arrives.

Order Notes: Request split shipments by adding a note at checkout.

Separate Fees: Additional shipping fees apply if you request split delivery for in-stock items.

Payment Collection: We may collect full payment, a partial deposit, or zero down at checkout.

Final Billing: Remaining balances are charged automatically when inventory arrives and is fulfilled.

Cancellation Window: You can cancel a pre-order anytime before fulfillment for a full deposit refund.

Shipped Pre-Orders: Once fulfilled, items cannot be canceled but fall under our refund policy.

Try Before You Buy

Card Authorization: A temporary authorization hold is placed on your payment method at checkout.

Trial Window: The trial period begins immediately upon confirmed carrier delivery.

Keeping the Item: If kept past the trial window, your card is automatically charged the full price.

Returning the Item: Items must be postmarked and shipped back before the trial ends to avoid charges.

International Shipping & Customs

Duties and Taxes: International customers are responsible for all customs fees, duties, and regional import taxes unless otherwise explicitly stated during the ordering process.

Customs Delays: We do not guarantee delivery timelines if a package is held by local border authorities.